BOOKING POLICIES

RESERVATION
BOOKING POLICIES
BOOKING POLICIES

1. Check in time: From 14:00                       Check out time: Before 12:00 noon

  • Early check in and late check-out fee (subject to availability)
    Early check in before 10:00 or late check-out after 18:00: 100% 1 night room charge
    Early check in from 10:00 to before 14:00 or late check-out from 12:00 to before 18:00: 50% 1 night room charge
    Early check-out: 1 night penalty

  • No-show charge: 1 night room charge

2. Deposit Policy:

  • Guarantee by bank transfer.

  • Banking details:

    Name: Amanaki Limited Liability Company/ Cong ty TNHH Amanaki

    Bank: Vietcombank – Thao Dien Branch

    Account No.: 026.100.346.1602

  • Individual Guest guarantee credit card booking (FIT booking):

    Every guest who wants to make a reservation has to make a deposit of 40% of the total amount to confirm the reservation. The rest of the amount shall be charged at arrival day.

  • Group Guest:

    Every Group who wants to make a reservation has to make a deposit of 40% of the total amount to confirm the reservation. The rest of the amount shall be charged according to terms set in the Group Contract and/or Offer.

  • Corporate Guest:

    A Corporate Guest is a person that is using Amanaki’s services based on a contract between Amanaki and a company or other business organization.

    Every Corporate Guest who wants to make a reservation has to make a deposit of 40% of the total amount to confirm the reservation. The rest of the amount shall be charged according to terms set in the Corporate Contract and/or Offer.

3. Cancellation/ No Show Policy:

  • Once a reservation is confirmed, please notify us by fax or email of any cancellation or modification of the booking at least 2 days (48 hours) before arrival for FIT bookings

  • The corporate booking is allow to modify or cancel the reservation by email or fax at least 10 days before arrival.

  • And 2 weeks before arrival for Group bookings in order to avoid a charge of 1 night’s stay to be imposed.